Support

Please tell us your device (for example "iPhone 15") and iOS version, the game version (shown in the App Store), and what happened. Never send your Apple Account password or card details: we never need them.

Playing

The game needs iOS 16 or later and plays in landscape on iPhone and iPad.
Touch the arrows to run left and right; tap the jump button to jump, and hold it to jump higher.
The pause button stops the game at any time. Leaving the app pauses it too.
Music can be turned off in User Settings on the title screen; the speaker button mutes all sound.

Progress and medals

Your progress, best times, medals, earned shards and costumes are saved on your device. Deleting the app deletes them, and they do not move to another device.

Buying shards

In the shop, Buy Shards offers 100 Poop Shards. Apple handles the payment; shards only buy costumes, and the game plays the same without them.
Paid but no shards yet? Keep the game open with an internet connection, or close and reopen it: paid shards are added as soon as the game can reach its server.
If you paid and the shards still have not arrived, email us the date and time of the purchase and the order ID from Apple's receipt email.
Refunds are handled by Apple: reportaproblem.apple.com.
Bought shards are kept for this installation of the game. If you delete the game or move to a new device, email us before you do and we will help with any unspent bought shards.
To stop purchases on a child's device, use Screen Time on the device.

Gameplay analytics

The game asks once whether to share gameplay analytics; the game plays the same either way. Change your choice any time in User Settings (Share Gameplay Analytics). Turning it off stops collection and deletes unsent data and the analytics ID from your device. To delete data already sent, email us the Analytics ID shown in User Settings (while sharing is on) before you turn it off. Details: Privacy Policy.